At Lethon Sports, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund process to ensure a smooth experience. Please read our return and refund policy carefully before initiating a return.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original condition with tags and packaging intact.
• Return requests must be made within 14 days of receiving your order.
• Customized or personalized items cannot be returned, unless they arrive damaged or defective.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Items that have been worn, washed, or altered.
• Final sale items or promotional products marked as non-returnable.
• Any product returned without original packaging or proof of purchase.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email our support team with your order details and reason for return.
2. Approval & Instructions: If your return is approved, we will provide return shipping instructions.
3. Ship the Item: Securely pack and ship the item to the return address provided.
4. Inspection & Approval: Once received, our team will inspect the item and process your refund or exchange.

4. Return Shipping Costs

• If the return is due to an error on our part (wrong item, defective product), we will cover the return shipping cost.
• If returning due to a change of mind or incorrect sizing, the customer is responsible for return shipping fees.

5. Refund Policy

Once your return is received and inspected, we will process your refund:

• Refunds will be issued to the original payment method used during purchase.
• It may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
• Shipping fees and any non-refundable charges are not included in the refund.

6. Exchanges

We offer exchanges for items that:

• Arrive damaged or defective.
• Require a different size (subject to availability).

If an exchange is not possible, a refund or store credit may be offered.

7. Damaged or Defective Items

If you receive a damaged or defective product, please:

• Contact us within 48 hours of receiving your order.
• Provide clear photos of the product and packaging for verification.
• We will replace the item or issue a full refund, including shipping charges.

8. Late or Missing Refunds

If you haven’t received your refund yet:

• Check with your bank or payment provider, as processing times may vary.
• Contact our support team if the issue persists.

9. Cancellations

• Orders can only be canceled within 24 hours of purchase.
• Once an order is shipped, it cannot be canceled, but you may initiate a return after receiving it.

10. Contact Us

If you have any questions about our Returns & Refunds Policy, feel free to reach out to our customer support team through our contact page or email.

At Lethon Sports, we are committed to providing quality products and excellent service. Shop with confidence, knowing that we’ve got you covered!